Posted Oct 31, 2016 21 views
- To greet customers, handle queries and complaints in accordance with the defined customer servicing standards and SOPs of the organization.
- To ensure that the customer details and other relevant data is completely entered into the organization`s CRM system against all calls (via a predefined schedule) and proper documentation is maintained as per established policies and procedures.
- To make sales lead calls to customers & follow-up with all potential customers who have shown interest in company products and services and close the sale at earliest.
- To provide feedback to supervisors on important issues/problems cited by the customers.
- Taking ownership and ensuring resolution of these issues/problems to ensure customer retention.
Specific Tasks
- Live chat
- Fast typing
- Detail oriented
Skills
Job Details
Telesquad (Pvt) Ltd
Telesquad is an Information Technology services company that delivers custom software solutions. Our customers range from Start-ups to Corporate organizations. We love challenges and solving problems. We deliver cost effective and pragmatic solutions that effectively leverage Information Technology and help organizations achieve their business goals. We strive to build long term relationships with our customers and will not hesitate to go the extra mile to maintain a healthy relationship.
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