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Call Center Trainer

We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance.

Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.

Call Center Trainer Requirements:

A bachelor's degree in human resources, or a related field.
Additional certification in business leadership, e-learning software,or adult education and training is preferred.
At least 4 years’ experience working as a call center trainer or team leader.
Excellent knowledge of sales techniques and customer service best practices.
Strong teaching abilities and mentoring skills.
Good communication, interpersonal, and conflict resolution skills.
Ability to provide leadership to personnel in a fast-paced and stressful work environment.

Skills

Transaction Record Management IT Support Responsibilities Training Coordination Presentation Skills Call Center Development Receptionist Duties

Job Details

Industry:

Call Center

Functional Area:

Teachers/Education, Training & Development

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Contract

Job Location:

Gulberg 5, Lahore, Pakistan

Gender:

Male

Age:

23 - 40 Years

Education:

Bachelors only

Career Level:

Experienced Professional

Experience:

2 Years - 5 Years

Apply Before:

Dec 18, 2021

Posting Date:

Nov 18, 2021

Telus Network Pakistan

Call Center · 51-100 employees - Lahore

Telus Network prides on having an extensive call center operation that is not limited to one location only. With a global presence and reach, Telus Network has been able to help numerous clients provide top notch service to their valuable customers. We offer both B2B as well as B2C services to our clients whilst maintaining a name in the industry for BPO services as well. Our team of professionals provides training and financial support to those that wish to expand their services. Our partners have the unique opportunity to share a platform with us that helps them significantly expand their business.

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