Posted Sep 22, 2021 5 views
Telus Network is looking for a Quality Assurance Executive (Retention) for our Call Center who will be responsible for assessing the call quality and call performance of our associates who deal with our existing and potential customers.
- Retain customers if they have any issues.
- Take care of existing customer's queries.
- Maintain Quality Standards.
- Confirmation Calls
- Reducing Chargebacks.
- Frequent interdepartmental and peer collaboration, including calibration meetings
- Weekly business immersion - performing the work we provide feedback on
- Develop, update, and deliver QA-related training as needed
- Gather and present improvements and trends on existing systems, processes, and procedures in order to drive quality and efficiency, and enhance the customer experience
- Other tasks and duties as assigned
Job Details
Telus Network Pakistan
Telus Network prides on having an extensive call center operation that is not limited to one location only. With a global presence and reach, Telus Network has been able to help numerous clients provide top notch service to their valuable customers. We offer both B2B as well as B2C services to our clients whilst maintaining a name in the industry for BPO services as well. Our team of professionals provides training and financial support to those that wish to expand their services. Our partners have the unique opportunity to share a platform with us that helps them significantly expand their business.
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
