This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Aug 06, 2020
PKR. 25,000 - 35,000/Month
- Responsible for end to end Quality Assurance Planning, Training Planning and execution of the plan(s) of entire projects.
- Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
- Responsible for the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
- Have a good skills to train and to motivate the current employees and good assessment on the utilization of the staff.
- Provide reports on call center performance for the operations team and Managers.
- Provide reports on agents dialing times and key performance indicators.
- Provide employees with training and coaching to help them improve their skills.
- Track the performance of employees to identify trends and make sure they meet sales and performance goals.
- Make sure call center employees provide complete and accurate information to callers.
- Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
- Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
21 - 30 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Sep 06, 2020
Posting Date:
Aug 06, 2020
Telus Group is a Call Center company providing Sales and customer services for USA , UK and Canada previously working in India and now started operations pakistan
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