• A minimum of 2 years of hands-on experience as a dedicated ServiceNow Developer; configuring core ServiceNow modules in CSM, ITSM, ITOM, ITBM, Portal, Performance Analytics, and APIs 
  • Experience in ServiceNow Orlando version or later 
  • Ability to work effectively with on-shore/off-shore team environment 
  • Exceptional JavaScript skills 
  • Exceptional debugging, testing, and problem-solving skills 
  • Solid understanding and experience with agile software development lifecycle 
  • Proficiency in web technologies like CSS/HTML, REST, AJAX, XML 
  • Solid SQL experience and skills 
  • Strong written and verbal communications skills 
  • Strong understanding of relational database principles – queries, security, data types 
  • Knowledge of cloud architectural components and distributed computing 
  • Experience with AWS or Azure deployments and support 
  • High energy and is a self-starter with an aptitude and hunger for learning new technologies 
  • Solid understanding of fundamental ITIL concepts 


  • Involvement in all technical aspects of ServiceNow project and service delivery, including: 
  • Application UI Configuration and Customizations 
  • Workflow Configuration and Customizations using Flow Designer 
  • Systems integrations and process automation 
  • Reporting and performance analytics 
  • Maintain the integrity of the ServiceNow tool across production and non-production environments 
  • Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation.  
  • Troubleshooting incidents, fulfilling support requests, and ensuring the overall health of ServiceNow platform 
  • Develop clear and concise technical documentation.  
  • Application and module development in the areas of IT Service Management, IT Business Management, and IT Operations Management 
  • Participate in daily standups for agile development 
  • Adhering to development and testing best practices 
  • Troubleshoot and Support ServiceNow based Applications and Systems 
  • Business Analysis, Sprint Planning, User Story Definition 
  • Drive continuous improvement of implementation methodology and service offerings 
  • Provide value-based assessments and facilitate requirement workshops to help the stakeholders maximize business results from ServiceNow software 
  • Articulate ServiceNow capabilities, operations, and process information to all levels of management effectively  
  • Prepare client facing and internal deliverables 
  • Work collaboratively as a key member of project delivery team 
  • Work collaboratively with both Technical and Non-technical Customers 
  • Be Professional and Courteous in all engagements 

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Sep 16, 2022
Posting Date:
Aug 15, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Percentage of female coworkers:


Information Technology · 11-50 employees - Islamabad

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