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Job Description

Division/Department: Consumer & Digital Banking Group

 Grade Range: EVP1/EVP

 Major Responsibilities:

The Bank of Punjab is one of the leading banks of Pakistan with a large network of 624 online branches including Islamic Banking branches across Pakistan. BOP invites applications from high-caliber, seasoned professionals for the following positions in its Consumer & Digital Banking Group Head Office, Lahore:

  • Responsible for developing market-leading Customer Value Proposition and superior Customer Experience for all Business Segments.
  • Responsible for Segment Level P&L for all Personal / Retail and Digital Banking Customers. Work closely with Customer Data, Product and Channel teams to ensure Data Led Customer Lifecycle Management to optimize Lifetime Customer Profitability.
  • Well versed with End to End Customer Journey Mapping, Customer Experience Design, Service Delivery Planning, Customer Promise Formulation and Customer Experience Measurement.
  • Responsible for all Customer Communication and Engagement throughout the customer lifecycle with the Bank.

Education:

Post Graduate Preferably MBA from a HEC recognized University / Foreign University.

Experience:

Minimum 15 years of Customer Management Experience in service industry with at least 10 years’ experience in Financial Products, Services and Segments.

Age: Not more than 55 Years as of 02.11.2020

The positions demand highly motivated, result-oriented individuals with a proven track record and leadership skills, well-versed with applicable banking laws & practices. The positions carry attractive market-based remuneration.

The individuals who fulfill the above-mentioned eligibility criteria may apply in confidence. Interested candidates are encouraged to apply online at bop.rozee.pk by November 02, 2020.

 Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible.

We are an equal opportunity employer. Females and persons from underrepresented groups are strongly encouraged to apply.

 

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Consumer & Digital Banking
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
Post Graduate Preferably MBA from a HEC recognized University / Foreign University.
Career Level:
Department Head
Minimum Experience:
15 Years (Minimum 15 years of Customer Management Experience in service industry with at least 10 years’ experience in Financial Products, Services and Segments.)
Apply Before:
Nov 03, 2020
Posting Date:
Oct 18, 2020
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The Bank of Punjab (BOP)

Banking/Financial Services · More than 5000 employees - Lahore

pThe Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carri ...Read More

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