The Bank of Punjab is one of the fastest-growing Banks in Pakistan with a profound existence of over 33 years. It operates through a network of 780+ real-time online branches and 706+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the following position(s) in our Customer Division (Strategy & Strategic Initiatives Group). The following job profiles offer excellent opportunities for the right candidates desirous of building a long term career in a dynamic organization:

Grade: VP/SVP

Location: Lahore

Job Summary / Major Responsibilities

  • Ensuring minimum required Service Levels are met as per standards set by the Management for inbound.
  •  Ensuring management Sales target through the Tele sales team.
  •  Ensuring Timely processing of all E-form through the Verification Unit.
  •  Ensure quality of service, along with accuracy, provided to all BOP customers making contact.
  •  Ensure compliance with SBP regulations, BOP policies, and SOPs as applicable and relevant.
  •  Ensure staffing, premises management, logistics, and smooth working environment for his/her team.
  •  Take steps to eradicate and avoid fraud incidents, errors, downtime, and all service hazards associated with Contact Center services.
  • Maintain close coordination with relevant departments and stakeholders for smooth and effective running of the center.
  • Ensure adequate training of one down and overall team.
  • Manage the day to day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
  • Responsible for development and administration to attain business goals with operational stability.

Eligibility Criteria

Qualification: Minimum Bachelor’s Degree from a recognized University/ Foreign University. Preference shall be given to Master Degree holders.

Age: Up to 55 Years as of October 05, 2023.

Experience: Minimum 09 Years of Banking/Non-Banking experience.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

c) The Bank is an equal-opportunity employer. Females, minorities and PWDs and Transgender are encouraged to apply.

d) The above position(s) carry market-based competitive remuneration.

e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through BOP career portal latest by October 05, 2023.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Customer Division (Strategy & Strategic initiatives Group)
Job Location:
No Preference
Minimum Education:
Degree Title:
Minimum Bachelor’s Degree from HEC recognized University/ Foreign University. Preference shall be given to Master Degree holders.
Career Level:
Experienced Professional
Minimum Experience:
9 Years (Minimum 09 Years of Banking/Non-Banking experience.)
Apply Before:
Oct 06, 2023
Posting Date:
Sep 21, 2023

The Bank of Punjab (BOP)

Banking/Financial Services · More than 5000 employees - Lahore

The Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services.

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