Guest Relation Officer (GRO)

Confidential Unverified

Islamabad , Pakistan

Posted May 21, 2022 161 views

PKR. 25,000 - 35,000/Month

We are one of the well-renowned that offer confectionery products to a niche market. For our newly opened outlet store, we are looking for services of a "Guest Relation Officer" (Female). This is an exciting career opportunity for the females, responsible to provide First-class customer services and working in an energetic and challenge-oriented environment. The responsibilities include:

  • Act as an ambassador of the outlet to ensure guest satisfaction in a proper manner 
  • Meet and Greet customers
  • Ability to take orders, provide valuable suggestions, and discuss details with customers while placing an order
  • Achieve performance standards in delivering consistent and quality customer service
  • Investigate, reply and follow up on guests’ complaints and ensure all cases are handled promptly, accurately, and professionally
  • Collect feedback and reflect customer needs and expectations
  • Interacting with guests so as to build up and maintain a harmonious relationship
  • Comply with all service requirements as well as guidelines and operating procedures.
  • Support and assist in other ad hoc duties as assigned


  • Self-initiative, excellent communication skills, and a strong sense of responsibility
  • Service-oriented, pleasant personality and good interpersonal skills.
  • Considerable knowledge of guest service principles, practices, and attitude
  • Willing to work on shifts and during weekends and public holidays
  • Good command of both written and spoken English & Urdu

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
Job Type:
Job Location:
20 - 30 Years
Minimum Education:
Degree Title:
Hospitality Management
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 19, 2022
Posting Date:
May 21, 2022

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