Guest Relation Officer (GRO)

Confidential Unverified

Islamabad , Pakistan

Posted May 21, 2022 161 views

PKR. 25,000 - 35,000/Month

We are one of the well-renowned that offer confectionery products to a niche market. For our newly opened outlet store, we are looking for services of a "Guest Relation Officer" (Female). This is an exciting career opportunity for the females, responsible to provide First-class customer services and working in an energetic and challenge-oriented environment. The responsibilities include:

  • Act as an ambassador of the outlet to ensure guest satisfaction in a proper manner 
  • Meet and Greet customers
  • Ability to take orders, provide valuable suggestions, and discuss details with customers while placing an order
  • Achieve performance standards in delivering consistent and quality customer service
  • Investigate, reply and follow up on guests’ complaints and ensure all cases are handled promptly, accurately, and professionally
  • Collect feedback and reflect customer needs and expectations
  • Interacting with guests so as to build up and maintain a harmonious relationship
  • Comply with all service requirements as well as guidelines and operating procedures.
  • Support and assist in other ad hoc duties as assigned

Requirements:

  • Self-initiative, excellent communication skills, and a strong sense of responsibility
  • Service-oriented, pleasant personality and good interpersonal skills.
  • Considerable knowledge of guest service principles, practices, and attitude
  • Willing to work on shifts and during weekends and public holidays
  • Good command of both written and spoken English & Urdu

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Female
Age:
20 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Hospitality Management
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 19, 2022
Posting Date:
May 21, 2022

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Guest Relation Officer

Hashoo Hotels, Karachi, Pakistan
Posted Jun 12, 2022
I found a job on Rozee!