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Job Description

  1. Provide Tier-1 IT Helpdesk support to TCS user
  2. Escalation of required issues to Tier II level
  3. Responsible for diagnosing, troubleshooting, and solving hardware / network/ software related issues and keeping logs.
  4. Installation of user machines’ software
  5. Configuration and support for setting up Emails in MS Outlook/OWA
  6. Provides support for Kaspersky antivirus and antispam infrastructure
  7. Manages and support for printers, replacing toners, troubleshooting / fixing network /connectivity issues
  8. Provides support for file sharing and drives mapping for the users
  9. Warranty claims for faulty hardware
  10. Disposal of obsolete and faulty hardware
  11. Help users with setting up audio/video conferencing calls
  12. Maintenance of hardware resources including, desktops, laptops, network switches and other peripherals
  13. Setting up systems for new users
  14. Maintain and Track IT Asset list


Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Degree Title:
B.Sc (CS) or Equivalent
Career Level:
Entry Level
Minimum Experience:
2 Years (Help desk Support. Windows)
Apply Before:
Nov 30, 2017
Posting Date:
Nov 09, 2017
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The City School

Education/Training - Lahore

Established in 1978, The City School has witnessed phenomenal growth and success attributed to its high quality standards and pedagogical leadership. Today, after 30 years of providing academic excellence, the school is internationally renowned as the premier institution in South Asia. The City Sch ...Read More

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