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Job Description

We are looking for customer service representatives to join our team to help us provide outstanding service to our customers.   As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – email & messages. Candidate must have excellent written communication skills and are savvy in working with a variety of systems and technology. Our operation is open 7 days per week and candidates must be available to work evenings and weekends.

You will:

  • Respond to calls, emails, and messages customers in accordance with our policies and procedures.
  • Handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with product and general order information
  • Provide assistance with processing orders.
  • Identify and escalate priority issues that need immediate attention
  • Identify opportunities for improving the customer experience and share those with the Customer Service leadership

You are:

  • Able to work a flexible/variable hour schedule including weekends based on business needs
  • Comfortable using technology; familiarity and experience with eCommerce
  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
  • Able to take direction and quickly learn new procedures, processes, and products
  • Knowledgeable and interested in design

You have:

  • Excellent written and verbal communication skills
  • A Bachelor’s degree or equivalent work experience
  • High attention to detail, are organized, and able to follow through
  • 1-3 years of experience working with customers (preferably at a premium brand)

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gulshan-e-Jamal, Karachi, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 01, 2018
Posting Date:
Aug 31, 2018
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The Leather Empire

Services · 11-50 employees - Karachi

We are a burgeoning enterprise catering to a diverse range of customers since 2009. Inspired from the complexity and richness of leather, we decided to make a contribution by establishing a business of hand-made leather Jackets. The project though started small from our Asia based sales outlet for ...Read More