Posted Apr 26, 2017 1 views
- Receive emergency and non-emergency calls and record significant information
- Prioritize calls according to urgency and importance.
- Handle customer inquiries both telephonically and by email.
- Manage and track customer complaints status and respond back to client as per SLA.
- process orders and clients requests.
- Able to handle US based clients.
- Must have excellent English.
- Able to work on Tickets management systems.
Skills
Job Details
TheHelpDesk
TheHelpDesk, LLC strives to be the company to lead in expertise, service, and setting standards for technology efficiencies. People at are the un-IT professionals. It starts with our screening practices. Every specialist TheHelpDesk.com employs is vetted as much for personality, likeability and professionalism as they are for mad tech skills. This makes it a little easier for you, when comparing apples to apples, to take into account that in addition to having competent, qualified, certified men and women working here, we’re also friendly! And approachable! With – are you ready for this? -- good listening skills! All of a sudden, we’re talking apples to oranges. Possibly even to pineapples or watermelons. Whichever fruit, the point is we’re really different from everyone else in this regard. But it’s this difference that gives us the edge.
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