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Job Description

Our Design Consultants transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm and excitement about THEMES products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious professional who has a passion for lifestyle retail.

KEY RESPONSIBILITIES;

Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by THEMES
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet or exceed established goals as set by management

Design Program

  • Schedule professional consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations
  • Execute and champion the Design process per company guidelines
  • Responsible to support design related functions in the store including visual merchandising

Customer Focus

  • Provide the highest level of customer service to all current and future customers
  • Ensure that each customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote team environment
  • Provide store support to incoming phone calls and emails
  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
  • Escalate unresolved issues to Store Manager, if not available then Sales Manager

Operational Excellence

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
  • Adhere to general store operational procedures and guidelines
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Show a sense of urgency, enthusiasm and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
  • Consistently schedule deliveries with customers
  • Other duties as assigned

People

  • Maintain a positive working relationship with all store associates

 

MINIMUM JOB REQUIREMENTS:

  • Previous selling experience and ability to close a sale strongly preferred
  • Excellent communication, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
  • Demonstrated persuasion and negotiation skills
  • Ability to effectively manage time and conflicting priorities
  • Ability to effectively and productively with others as a team
  • Ability to work the schedule and hours dictated by business needs
  • Ability to work evenings, weekends and holidays as required
  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more
  • Strong attention to detail
  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Design Consultant:

  • Currently enrolled in or a graduate of an Interior Design program
  • Experience in using floor and space planning applications
  • Knowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)

 

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Defence Housing Authority, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Design related degree preferred
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Track record of success in sales)
Apply Before:
Feb 07, 2019
Posting Date:
Jan 07, 2019
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THEMES Furniture Homestore

Retail · 11-50 employees - Karachi

THEMES Furniture & Homestore is one of the leading home furnishings business in Karachi, Pakistan. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer training and support by utilizin ...Read More

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