Asst. Manager Technical Support / Infrastructure
Thobson Technologies Pvt Limited
Karachi , Pakistan
Posted Oct 05, 2022 478 views
ASST. MANAGER, TECHNICAL SUPPORT & INFRASTRUCTURE:
Looking forward to hire Assistant Manager, Technical Support & Infrastructure! The ideal candidate will have to deal with day-to-day challenges on a various platforms, connectivity and integration of varied platforms and challenges assigned to him.
NETWORK & INFRASTRUCTURE SUPPORT:
- Will spend considerable time indoor for communicating online with customers and handle queries over phone and using Remote Sessions.
- Person we are looking should be Customer Friendly, Strong Interpersonal Skills, Good Computer knowledge, Professional Telephone & Communication Skills.
- Should be able to troubleshoot and provide prompt support.
- Strong IT background
RESPONSIBILITIES:
- Assisting Customers on phone and in personal with Technical Issues related to Email Client Configuration, DNS, IP and Network.
- To troubleshoot technical problems and respond to customer inquiries via chat and email providing information and closing queries.
- Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
- To help in achieving company wide objective, while ensuring complete customer satisfaction.
- Time management & coordination skills and customer care attitude
CRITICAL & TECHNICAL SKILLS:
- Strong Knowledge of Email Protocols, Routing & Configuration for various platforms including Exim, Office 365, Google Workspace, MS-Exchange, MDaemon including WHM/Cpanel
- Good knowledge of Firewall and Fail-Over mechanism
- Excellent troubleshooting and communication skills and be able to work well in a team setting.
- Strong TCP/IP, Networking and DNS and Routing Concepts
- Strong concept of Corporate Mail Solutions and Disaster Recovery Solutions
WHAT WE OFFER:
- Market Competitive Salary
- Staff Investment Funds Schemes
- Seniority Allowance
- Performance Management System
- Performance based Increment
- Annual Leave with option for Leave Encashments
- Two x Eid Bonuses (One on each Eid)
- Annual Dinner & Picnics
- Strong Learning Curve using most modern automation tools
- The market leader with State-of-the-Art Technological Environment
- Work & Family Life Balance
- An Equal Opportunity Organization
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Thobson Technologies Pvt Limited
Thobson Technologies, a subsidiary of Thobson Group Inc. is a leading Information Technology Company dedicated to the business of creating Internet applications, eCommerce Solutions, and Networking and Telecommunications Infrastructure. One of the Thobson's competitive advantages is its integration capabilities with emerging technologies. TGi has grown from its core business of systems integration and network engineering to offer solutions in areas ranging from customized application development, to turnkey e-commerce solutions with back-end database integration, CRM solutions, ERP solutions, WAP applications, and web site hosting. Thobson serves the information technology needs of clients in international markets. Thobson Group offers a complete range of Information Technology services to match the needs of today's forward thinking global businesses: Infrastructure Solutions: * Messaging and Collaboration * Knowledge Management * LAN and WAN Implementation * Intranet/ Extranet and VPN * Telecommunications * Network Security * ISP and ASP Solutions * Platforms Software Solutions: * Custom Application Development * Database Development and Integration * Wireless Application Development * ERP * CRM Solutions Support Services: * Consulting * Outsourcing Services * Technology Training E-Business Solutions: * Web Site Development * eCommerce Solutions * Hosting Services Data Management Services: * Data Feeding Center * Medical Transcription Center Thobson belongs to a new breed of high technology companies focusing on cutting edge communications technology. It is dedicated to providing communication and connectivity solutions to both government and private enterprises. With offices and affiliate network around the world, Thobson is able to serve clients of varying size and requirements in all their telecommunications, networking and systems needs.
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