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Job Description

RESPONSIBILITIES:

  • Supporting customer locally and internationally via remote sessions, phone and ticket system and coordinating with Data Center staff.
  • Should be able to troubleshoot and provide prompt support as per SLAs.
  • Effective communication with users at all levels with proper technical documentation of each case including tracking simple to complex issue resolutions.
  • To help in achieving company-wide objective, while ensuring complete customer satisfaction.
  • Time management, coordination skills and customer care attitude are a must.
  • Any other task assigned by the management.

CRITICAL & TECHNICAL SKILLS:

  • Must have worked on one or more mail servers.  Preference will be given to candidate with strong concept and working experience of MDaemon Mail Server or Microsoft Exchange or Zimbra.
  • Strong Knowledge of POP/SMTP/IMAP Protocols and configuring various mail client with in-depth knowledge of handshake and encryption protocols including SSL/TLS.
  • Knowledge of Email Security and Backup Tools like Barracuda, Sophos, Acronis
  • Cpanel / WHM  -  strong grip and understanding of various features of WHM/Cpanel.
  • Strong knowledge of TCP/IP, POP/SMTP/IMAP and Mail Server technologies
  • Very strong concept of DNS and Mail Server components and architecture.
  • Person we are looking should be customer friendly, strong interpersonal skills, good computer knowledge, professional telephone behavior and effective writing skills

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
Male
Age:
25 - 45 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
4 Years - 10 Years
Apply Before:
Mar 21, 2021
Posting Date:
Feb 26, 2021
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Thobson Technologies Pvt Limited

Information Technology · 11-50 employees - Karachi

Thobson Technologies, a subsidiary of Thobson Group Inc. is a leading Information Technology Company dedicated to the business of creating Internet applications, eCommerce Solutions, and Networking and Telecommunications Infrastructure. One of the Thobson's competitive advantages is its integration ...Read More

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