Posted May 20, 2026 256 views
Join Times Accountants as an Admin Customer Support Representative, where you play a vital role in supporting our international client base. This position involves handling customer inquiries, providing administrative assistance, and ensuring excellent communication across various channels. You will utilize your skills in customer relationship management software and call handling to deliver efficient support. Your proficiency in English and ability to write professional emails will contribute to upholding our companys high standards. Though this role does not include team management responsibilities, you will collaborate closely with colleagues to achieve shared goals and improve client satisfaction.
In this role, your strong organizational skills and comfort with technology, including CRM systems like GHL and other CRM software, will be essential. You will manage daily administrative duties, respond to customer requests, and document interactions to maintain accurate records. By leveraging your familiarity with MS Office applications such as Excel, Word, and Outlook, you help streamline support operations. Whether working independently or as part of the team, your contribution is crucial in fostering positive customer relationships and supporting the companys mission.
Responsibilities
- Handle inbound and outbound calls professionally to assist international clients with inquiries, issues, and service requests.
- Use Customer Relationship Management (CRM) software, including GHL and other systems, to track customer interactions and update records accurately.
- Provide timely and clear responses to customer emails, ensuring professional and courteous communication.
- Perform administrative tasks including data entry, document preparation, and scheduling to support operational efficiency.
- Coordinate with relevant departments to resolve customer concerns effectively and follow up as needed.
- Maintain proficiency in MS Office tools such as Excel, Word, and Outlook to process information and communicate internally.
- Contribute to continuous improvements in customer support processes and share feedback to enhance service quality.
- Work independently to manage assigned tasks and collaborate with the team to meet service level agreements.
- Support international client handling by adapting communication styles and respecting cultural differences.
- Document customer feedback and escalate complex issues to appropriate personnel for resolution.
Skills
Job Details
Times Accountants
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
