Posted Feb 16, 2021 18 views
Job Description
Toolmarts Inc is a California based company, providing professional quality industrial tools and accessories to US and Canadian customers since 2001 thru multiple ecommerce portals and market places including eBay and Amazon stores.
We are looking for candidates with experience of email/call (call experience is preffered but not mandatory) based Customer Services for our websites and marketplaces including eBay, Amazon and Walmart. Helping customers via Live Chats, Inbound Calls & Email Correspondence are the major tasks.
Excellent English communication skills required.
Responsibilities
The Customer Services Representative will manage the following aspects of Customer Services and admin work, mostly when the customer calls in or email to inquire about their order specific issues.
Answering inbound calls from customers, resolving their issues, and taking call notes
Responding to instant chat queries and customer emails, answering questions and resolving any issues
Completing ad-hoc admin tasks as required by the business needs, for example updating customers about shipment delays, out of stock items, payment refunds etc.
Making outbound calls to customers to update them on information
Communicate regularly with the US staff and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns
Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.
Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product
Required Skills
- Positive attitude with great written and verbal English
- Polite, enthusiastic and warm telephone manners
- Great listening and communication skills in a professional manner
- Flexibility, able to embrace change, good at multitasking
- Take ownership and responsibility for issues
- Good problem-solving skills
- Attention to detail
- Good time management and organizational skills
- Computer literate - able to utilize different IT systems
Skills
Job Details
Toolmart Inc.
eToolmarts is an offshore software and application development company owned by Toolmart Inc (Est. 1986) located in California, USA. Toolmart Inc. is one of the major industrial tool distributors and online retailers for more than 50 top US brands. The company started off its offshore development house in Karachi, Pakistan in 2005. Since then, we've developed huge eCommerce solutions with numerous B2B portals and other promotional websites. We are a team of highly motivated and professional IT experts including web developers, programmers, graphic designers, digital marketers, a customer support team, content creators and SEOs focused on providing the best business process solutions to the company. Toolmart is an equal-opportunity employer. We have a casual and fun working environment where every team member is treated as an asset with an opportunity to make a difference to Learn and to Grow!
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