Toolmarts Inc is a California based company, providing professional quality industrial tools and accessories to US and Canadian customers since 2001 thru multiple ecommerce portals and market places including eBay and Amazon stores.
We are looking for candidates with experience of email/call (call experience is preffered but not mandatory) based Customer Services for our websites and marketplaces including eBay, Amazon and Walmart. Helping customers via Live Chats, Inbound Calls & Email Correspondence are the major tasks.
Excellent English communication skills required.
The Customer Services Representative will manage the following aspects of Customer Services and admin work, mostly when the customer calls in or email to inquire about their order specific issues.
Answering inbound calls from customers, resolving their issues, and taking call notes
Responding to instant chat queries and customer emails, answering questions and resolving any issues
Completing ad-hoc admin tasks as required by the business needs, for example updating customers about shipment delays, out of stock items, payment refunds etc.
Making outbound calls to customers to update them on information
Communicate regularly with the US staff and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns
Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.
Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product
An offshore software and application development company owned by Toolmart Inc (Est. 1986) located in California, USA. Toolmart Inc. is one of the major industrial tool distributor and online retailer for more than 50 top US brands. The company started off its offshore development house in Pakista ...Read More