Customer Service Executive - Inbound

Toolmart Inc. Verified

Karachi , Pakistan

Posted Feb 16, 2021 294 views

PKR. 40,000 - 100,000/Month

Apply For This Job


Job Description

Job Description

Toolmarts Inc is a California based company, providing professional quality industrial tools and accessories to US and Canadian customers since 2001 thru multiple ecommerce portals and market places including eBay and Amazon stores.

We are looking for candidates with experience of email/call (call experience is preffered but not mandatory) based Customer Services for our websites and marketplaces including eBay, Amazon and Walmart. Helping customers via Live Chats, Inbound Calls & Email Correspondence are the major tasks.

Excellent English communication skills required.


The Customer Services Representative will manage the following aspects of Customer Services and admin work, mostly when the customer calls in or email to inquire about their order specific issues.

  • Answering inbound calls from customers, resolving their issues, and taking call notes

  • Responding to instant chat queries and customer emails, answering questions and resolving any issues

  • Completing ad-hoc admin tasks as required by the business needs, for example updating customers about shipment delays, out of stock items, payment refunds etc.

  • Making outbound calls to customers to update them on information

  • Communicate regularly with the US staff and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns

  • Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.

  • Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product 

Required Skills

  • Positive attitude with great written and verbal English

  • Polite, enthusiastic and warm telephone manners

  • Great listening and communication skills in a professional manner

  • Flexibility, able to embrace change, good at multitasking

  • Take ownership and responsibility for issues

  • Good problem-solving skills

  • Attention to detail

  • Good time management and organizational skills

  • Computer literate - able to utilize different IT systems


Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 16, 2021
Posting Date:
Feb 16, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Toolmart Inc.

Information Technology · 11-50 employees - Karachi

An offshore software and application development company owned by Toolmart Inc (Est. 1986) located in California, USA. Toolmart Inc. is one of the major industrial tool distributor and online retailer for more than 50 top US brands. The company started off its offshore development house in Pakista ...Read More

Similar Job Titles

Customer Service Executive

ACETECH, Multiple Cities, Pakistan
Posted Apr 30, 2021

Customer Service Executive

Atrium Solutions Pvt Ltd, Lahore, Pakistan
Posted May 09, 2021

Customer Service Executive

Atrium Solutions Pvt Ltd, Lahore, Pakistan
Posted Apr 30, 2021

Customer Service Executive

Atrium Solutions Pvt Ltd, Lahore, Pakistan
Posted Apr 28, 2021
View All