Posted Apr 29, 2016
Toolmart Inc. is a US based firm, running huge e-commerce portals and seeking an enthusiastic person for our customer support department. You will be responsible to keep our vendors and customers updated by handling their questions and concerns via emails with speed and professionalism. Training will be provided by the company to perform specific tasks.This position is primarily responsible but not limited to the following key responsibilities:Core responsibilities:
- Replying to customer emails regarding shipping, availability, freight charges and other technical inquiries
- Sending shipping notifications to customers
- Handling basic/semi technical Ebay inquiries
- Preparing payment sheets for PayPal transactions
- Preparing Order sheets for different sales channels
- Calling different vendors to check stock availability, verify cost or to get technical details
- Calling our customers to get or give information as needed
- Replying to customer emails regarding shipping, availability, freight charges and other technical inquiries
- Sending shipping notifications to customers
- Handling basic/semi technical Ebay inquiries
- Preparing payment sheets for PayPal transactions
- Preparing Order sheets for different sales channels
- Calling different vendors to check stock availability, verify cost or to get technical details Calling our customers to get or give information as needed
- Communicate with US staff to exchange information regarding orders, inquiries, shipments, payments etc.
- Keep in touch with brand representatives to get information about upcoming events/promos/sales
Skills Required:
- Individuals with strong English language skills needed (both written and verbal)
- Good customer handling skills.
- Computer skills including Internet, Outlook, Word, and Excel.
Specific Tasks
- Customer Support
Job Details
Toolmart Inc.
eToolmarts is an offshore software and application development company owned by Toolmart Inc (Est. 1986) located in California, USA. Toolmart Inc. is one of the major industrial tool distributors and online retailers for more than 50 top US brands. The company started off its offshore development house in Karachi, Pakistan in 2005. Since then, we've developed huge eCommerce solutions with numerous B2B portals and other promotional websites. We are a team of highly motivated and professional IT experts including web developers, programmers, graphic designers, digital marketers, a customer support team, content creators and SEOs focused on providing the best business process solutions to the company. Toolmart is an equal-opportunity employer. We have a casual and fun working environment where every team member is treated as an asset with an opportunity to make a difference to Learn and to Grow!
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