Posted Feb 14, 2020 9 views
We are looking for energetic and enthusiastic candidate holding 3 - 4 years’ experience in International Customer Support domain. Candidate will be responsible for taking live calls from US, live chat and emails correspondence directly with customers/ clients.
Education and Experience
- Knowledge of customer service principles and processes
- Relevant product knowledge and training
- Experience in an International Customer Support chain would be preferred
- Basic business administration knowledge
Key Skills and Competencies
- Excellent communication skills (English with US accent)
- Customer service orientation
- Patience
- Adaptability
- Initiative
- Persuasiveness
- Stress tolerance
- High energy level
- Integrity
- Must be flexible for doing night shift
Job Description:
- To take live calls/ live chat correspondence directly with client/ customer from US.
- To evaluate calls according to the set parameters/ SOPs’
- To maintain records in Salesforce
Job Details
Top Spot, Inc
TopSpot is a USA based internet marketing, web design and development company, with an experience of 7 years. We believe in providing web solutions to our clients ranging from content writing to full fledged web design and development to online promotion solutions, we also help businesses to create a Brand for them. With our technical expertise and end to end business solutions, we have been successful in evolving a number of signature brands across the globe. Amongst the vast array of clientele that we comprise, the company already has as many as 50 odd clients in the Global internet solutions market itself. We are offering excellent working conditions: A relaxed and friendly environment Small select group of team members Fixed hours of work Working on many websites No outside clients to work with
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