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Job Description

We are looking for energetic and enthusiastic candidate holding 3 - 4 years’ experience in International Customer Support domain. Candidate will be responsible for taking live calls from US, live chat and emails correspondence directly with customers/ clients.

Education and Experience

  • Knowledge of customer service principles and processes
  • Relevant product knowledge and training
  • Experience in an International Customer Support chain would be preferred
  • Basic business administration knowledge

Key Skills and Competencies

  • Excellent communication skills (English with US accent)
  • Customer service orientation
  • Patience
  • Adaptability
  • Initiative
  • Persuasiveness
  • Stress tolerance
  • High energy level
  • Integrity
  • Must be flexible for doing night shift

Job Description:

  • To take live calls/ live chat correspondence directly with client/ customer from US.
  • To evaluate calls according to the set parameters/ SOPs’
  • To maintain records in Salesforce

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 14, 2020
Posting Date:
Feb 14, 2020
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Top Spot, Inc

Information Technology · 51-100 employees - Lahore

TopSpot is a USA based internet marketing, web design and development company, with an experience of 7 years. We believe in providing web solutions to our clients ranging from content writing to full fledged web design and development to online promotion solutions, we also help businesses to create ...Read More

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