Total Cricket is seeking a dedicated and responsible Indoor Cricket Groundman to maintain and manage the daily operations of our indoor cricket facility located near Rawalpindi Cricket Stadium. This full-time position requires an individual with strong organizational skills, the ability to handle customer interactions professionally, and a proactive approach to facility upkeep. The ideal candidate has a basic educational background (Matric/FA), owns an Android smartphone, and possesses good communication skills with a humble and eager-to-learn attitude. While managing bookings and schedules, the Groundman ensures the smooth operation of the facility by maintaining cleanliness, monitoring equipment such as generators, and supporting social media content creation.
The Indoor Cricket Groundman role demands excellent coordination skills to handle customer inquiries, bookings, and payment collections effectively. Although this position does not involve managing a team, the successful candidate will play a pivotal role in maintaining a welcoming and well-functioning environment. The chosen individual will be responsible for preparing daily operational reports and communicating regularly with management, ensuring transparency and continuous improvement. Basic video-making skills and the ability to ride a motorcycle are considered advantages that will enhance the candidate's contribution to the facility's promotion and operational support.
Responsibilities
Manage and organize indoor cricket bookings and schedules efficiently to ensure maximum facility utilization and customer satisfaction.
Handle all customer inquiries promptly, providing accurate information and resolving queries professionally to maintain a positive customer experience.
Coordinate customer bookings, process payments, and maintain accurate records of transactions to support financial integrity.
Maintain cleanliness and general upkeep of the indoor cricket facility daily, ensuring a safe and inviting environment for players and visitors.
Operate and monitor the generator and other facility equipment as needed to guarantee uninterrupted operations.
Assist in the creation of basic video content and social media updates to promote the facility and engage the community.
Prepare and submit daily reports detailing operational activities, bookings, customer feedback, and maintenance needs to management.
Support the overall day-to-day functioning of the indoor cricket facility, promptly addressing any issues that arise.
Manage logistical requirements such as coordinating with suppliers or service providers when necessary.
Follow all health and safety protocols, ensuring compliance and reporting any hazards or incidents in a timely manner.
Demonstrate reliability and professionalism by being punctual, responsible, and open to training and development opportunities.
Communicate clearly and respectfully with customers and management, fostering a positive and cooperative workplace.
Maintain personal readiness, including the ability to travel between locations as required using a motorcycle.