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Job Description

TouchPoint (Pvt) Ltd is looking for “Regional Support Lead- South“ based in Karachi. We require a dynamic individual with strong technical background to lead our regional field team and ensuring client success with timely resolution of complaints and deliver the projects.

Responsibilities:

  • Manage the technical field team to provide customer services within the city as well as in the remote areas.
  • Monitor the issues escalation, ensure customer service levels are met and oversee timely communication of issues status to the customers.
  • Keep close coordination with the customers and maintain strong relationship with them to improve customer satisfaction.  
  • Investigate and resolve any issues resulting from sub-standard service performance.
  • Delegate the tasks to the team present in different cities to ensure efficient productivity.
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
  • Provide consistent guidance and technical support to the team to meet customer requirements.
  • Review regular team’s performance (KPIs), provide feedback, and help them to improve their weak areas.
  • Develop programs to improve technical and customer service skills of service staffs.
  • Ensure company policies and procedures are followed by the team members.
  • Keep the team motivated and act as a mentor for the team members.
  • Person should be flexible in traveling other cities and remote areas as well.
  • Demonstrable knowledge of resolving issues pertaining to electronic equipment’s (Hardware and software side)

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
BS/BE Engineering
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 01, 2021
Posting Date:
Feb 10, 2021
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Touchpoint (pvt) Limited

Information Technology · 11-50 employees - Karachi

TouchPoint (Private) Limited is a leading ATM Hardware and Management Service Provider. With less than 3 years of operations, company has expanded its foot print in Pakistan Banking Market and now delivering service to more than 10 Banks with branches across Pakistan.

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