Posted Apr 19, 2017 3 views
STANDARD JOB DESCRIPTION
Job Title:
Sr. Manager Employee Relations
Reports To:
Head Human Excellence
Purpose:
The Manager Employees Relations is responsible for strategic support of employees by working collaboratively with leadership on employee issues with in accordance with company programs, policies and procedures.
He/She will act as a bridge between leadership and the employee through the disciplinary, grievance, performance and termination issues. A key component of this role will be to ensure all policies are consistently applied, across all levels of the company, as they relate to employee relations
Principal Accountabilities:
1. Actively listens, analyze and provide feedback on employee issues
2. Track and trend the types of issues that are being reported, utilizing the results to develop on-site education and coaching
3. Track and trend employee satisfaction on a quarterly basis and Prepare reports as needed
4. Evaluate alternative methods for measuring success of workplace atmosphere, employee attitudes and employee satisfaction
5. Remain current on international and local HR laws and act proactively to recommend solutions to executive management regarding any violations and ensure updates to company HR policies
6. Directs the implementation and application of policies throughout the company
7. Develop and maintain regular, comprehensive communications to be shared/displayed on the company portals, to improve employee awareness of current policies and procedures and frequently asked questions
8. Work proactively with management and employees to reduce/ contain the number of escalated grievances and issues
9. Partner with other leaders of the company in all Human Resource related activities including organizational development, training, management development, succession planning, compensation plans, documentation, etc.
10. Ensure that the company’s compensation, retention strategies are competitive and equitable and that the programs assist managers in attaining corporate objectives
11. Assist with the transfer, development and termination of executives and other key employees
12. Prepare and manage the human resource budget to plan
Context:
- Aligning the departmental goals with the overall company goals and objectives.
- Maintaining confidentiality of all employee related issues, documentations and information.
- Breach of confidentiality will lead to termination and legal actions by the appropriate authorities.
PERSON SPECIFICATION
Educational & Professional Qualifications:
- Masters Degree in Business Administration with Human Resources Specialization preferred.
- Minimum 4 years experience in personnel administration or Human Resources as a generalist.
Skills Required:
· Excellent communication skills
· Excellent interpersonal skills
· Understanding of people issues
· Ability to work well under pressure
· Ability to work independently and also collaboratively with others to achieve defined goals
· Excellent written, and verbal skills
· Outstanding analytical and organizational skills and attention to detail
· Ability to maintain high level of confidentiality
Skills
Job Details
Touchstone Communications
Founded in 2003, Touchstone Communications is based in Fort Worth, Texas and provides world-class offshore integrated customer contact solutions to the financial services and communications industry. Touchstone's customized solutions include inbound and outbound telemarketing and true business process outsourcing (BPO) that typically enhance or replace in-house operations. Serving over 40 clients in the U.S. Canada, and the U.K. Touchstone acts as a seamless extension of its clients' operations, providing dramatic cost efficiencies and measurable quality and performance improvements.
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