To provide technical, operational, application and management information in support of telecommunications services to business operations. Develop, implement and manage best practice and use of Call Centre IP telephony and associated services to meet business objectives.
Essential functions and responsibilities:
Education / Experience
Skills Advanced Call Centre Dialer Solutions (Aspect, Five9 etc.), VoIP - SIP; TCP/IP; WAN/LAN; IVR, QoS, IP Network / SIP / VoIP Telephony,Knowledge of SIP, IP and H.323 protocols
Founded in 2003, Touchstone Communications is based in Fort Worth, Texas and provides world-class offshore integrated customer contact solutions to the financial services and communications industry. Touchstone's customized solutions include inbound and outbound telemarketing and true business proce ...Read More