Posted Nov 14, 2016 3 views
· Manage large amounts of inbound and outbound calls in a timely manner.
· Follow communication “scripts” when handling different topics.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Seize opportunities to up sell products when they arise.
· Build sustainable relationships and engage customers by taking the extra mile.
· Keep records of all conversations in our call center database in a comprehensible way.
· Frequently attend educational seminars to improve knowledge and performance level.
· Meet personal/team qualitative and quantitative targets.
- Handle customer inquiries telephonically answer calls and respond
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Job Details
TOYOTA MOTORS
TOYOTA MOTORS
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