Posted Jun 14, 2017
Identify complaints and conduct fair and thorough investigations in order to find a satisfactory resolution for each customer.
Accurately and consistently log each complaint into our Complaints Management System.
Provide a resolution to each complaint by the close of business that day, or if necessary, refer the customer to an appropriate specialist.
Ensure that a fair outcome is achieved for each customer based on their individual circumstances and any material distress, inconvenience or financial loss.
Communicate in a helpful and friendly manner with every customer either over the telephone or by letter.
Look for opportunities to identify on-going issues and eliminate repeat complaints in order to improve our overall customer experience. -
Skills
Job Details
Toyota Township Motors Pvt Ltd
Toyota Township Motors Pvt Ltd
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