We are currently looking for technically competent and performance driven Service Advisor to work within our Service Team in Lahore. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence. As part of our Service team, you will be responsible for receiving customer vehicles for service and repair jobs and raising repair orders on our internal system. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. You will be assigned in a busy workshop environment where you will also be required to regularly follow-up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe.
* Must have broad Automotive based knowledge to serve as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries. * Computer literate with a solid understanding of Microsoft applications * Possess strong communication skills, being fluent in written and spoken English. * Dynamic by nature with a positive attitude towards Customer Service, building good company image.
Toyota Township Motors Pvt Ltd