The Key function of the job is to manage Customer Billing complains resolution, Preparation of daily Advances, Refund and Collection reports, Verification of Customers data base, To Assist in the preparation of Management reports and Keeping relevant record of Zone.
- To Responsible for the preparation of daily and monthly Customers advance, activation and undeployed accounts status.
- To manage and resolve daily customer complaints and queries on time, this includes sharing of Ledgers, wrong Invoicing, dispute resolution and other issues.
- Deposit daily Customer collection in Bank accounts and provides payment receipt to Customer.
- To reconcile bank position on daily basis and inform to Manager through daily collection report.
- Verification of Customer data base in system including Name, address, NTN , Tariff , Package and other information.
- To Keep all record and documents related with Billing department of the zone.
- Perform other assigned tasks and duties necessary to support other jobs related with Billing matters.
- Ability to work under pressure and meet close deadlines.
- Ability to work as part of a team and to build strong working relationships
- Good verbal and written communication.
- Good time management skills.
- Exceptional skills in MS Office particularly in Excel and Experience in using financial software