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Customer Support Representative (CSR)

Hiring ‘Customer Support Executive’ for an international hotel chain. Candidates with prior experience of handling back office operations, customer services & other correspondences are encouraged to apply. Ideal candidate would possess excellent written & verbal communication skills. Job responsibilities will include;

Responding to client’s queries via different communicating modes;
Establishing and maintaining good relationships with existing & potential clients;
Responsible for the day to day communication with the clients;
Promote and provide different services to interested clients;
Account management for the clients;
Providing information to the management by conducting thorough competitor research and analysis in order to gain competitive edge;
Liaising internally with different departments;
Demonstrate outstanding analytical ability to work in various domain to promote growth;

Skills & Personal Traits Required

Candidate should possess good communication skills
Candidate should have excellent drafting skills
Candidate should be creative and analytical
Must be a team player and quick learner

Skills

TeamSupport Conservation Awareness Drafting Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

P.E.C.H.S, Karachi, Pakistan

Gender:

Male

Age:

20 - 34 Years

Minimum Education:

Bachelors

Degree Title:

BBA/MBA (Marketing)

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

Jun 05, 2018

Posting Date:

May 04, 2018

TSL (Pvt.) Ltd.

Information Technology · 201-300 employees - Karachi

Travel Solutions (formerly Galileo Pakistan) was formed as a partnership between Galileo Emirates and ABM Data Systems, it became a private limited company in Pakistan in August 1997. Travel Solutions is the only independent and impartial GDS in the country because it doesn't have any direct links or ownership with any travel group or airline. It started its operation with a workforce of only 7 people and was limited to the largest city of the country, Karachi. Its professional approach, state-of-the-art product range, multiple and economical connectivity options, user friendliness and graphical interface made it very popular in the country. Travel Solutions rapidly spread its wings towards the north, establishing an office in Islamabad in 1998 and in Lahore 1999. Travel Solutions has now has now more than 130 staff and has offices in 7 cities i.e. Karachi, Lahore, Islamabad, Peshawar, Faisalabad, Multan and Sialkot. It now serves more than 35 cities nation-wide. Travel Solutions structure is simple, but efficient and effective. Three regional offices in Karachi, Lahore and Islamabad have help desk facilities where travel agents can call in and obtain the answers to their questions. Travel Solutions is also providing online help desk facilities through various web messengers for clients in remote areas. Training facilities in each city are equipped with all the necessary equipment to ensure that training sessions are comfortable and enjoyable. Travel Solutions trainers are highly experienced, transferring to their clients their wealth of knowledge acquired after years of experience in the travel trade. With sales, marketing, technical and vendor support departments, Travel Solutions is the leading company in the Travel Trade.

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