Hiring ‘travel Consultant’ for a GDS distribution company. Candidates with prior experience of travel agencies using ticketing software like Galileo, Worldspan,sabre, amedius are encouraged to apply. Minimum 2 years of exerience is required for the position.

  • Answers customer inquiries/communications as required
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Resolve client’s problems by active listening and response.
  • Works with the organization’s regional offices to resolve problems facilitate solutions and enhance customer service offerings.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Maintain excel sheet for all issues listed.
  • Maintain Daily Call Log.
  • Update the capping as per the GDS share.

Specific Tasks

  • Handling clients over different modes of communication and resolving their problems
  • Mastering GDS system and keep themselves updated

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Department:
Customer Services
Job Location:
Gender:
No Preference
Age:
22 - 32 Years
Minimum Education:
Bachelors
Degree Title:
B.com/BBA
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years
Apply Before:
Dec 27, 2016
Posting Date:
Nov 26, 2016

TSL (Pvt.) Ltd.

Information Technology · 201-300 employees - Karachi

Travel Solutions (formerly Galileo Pakistan) was formed as a partnership between Galileo Emirates and ABM Data Systems, it became a private limited company in Pakistan in August 1997. Travel Solutions is the only independent and impartial GDS in the country because it doesn't have any direct links or ownership with any travel group or airline. It started its operation with a workforce of only 7 people and was limited to the largest city of the country, Karachi. Its professional approach, state-of-the-art product range, multiple and economical connectivity options, user friendliness and graphical interface made it very popular in the country. Travel Solutions rapidly spread its wings towards the north, establishing an office in Islamabad in 1998 and in Lahore 1999. Travel Solutions has now has now more than 130 staff and has offices in 7 cities i.e. Karachi, Lahore, Islamabad, Peshawar, Faisalabad, Multan and Sialkot. It now serves more than 35 cities nation-wide. Travel Solutions structure is simple, but efficient and effective. Three regional offices in Karachi, Lahore and Islamabad have help desk facilities where travel agents can call in and obtain the answers to their questions. Travel Solutions is also providing online help desk facilities through various web messengers for clients in remote areas. Training facilities in each city are equipped with all the necessary equipment to ensure that training sessions are comfortable and enjoyable. Travel Solutions trainers are highly experienced, transferring to their clients their wealth of knowledge acquired after years of experience in the travel trade. With sales, marketing, technical and vendor support departments, Travel Solutions is the leading company in the Travel Trade.

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