Posted Jun 15, 2021 10 views
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include identifying logs and performing log analysis, troubleshooting, management communication, and client relationship management in partnership with Infrastructure Service Support team members.
- Follow incident management process end-to-end on time including triage of incident.
- Perform regular health checks and application monitoring
- Identify end-end customer journey for issue mapping
- Update weekly dashboard of issue log and status.
- Extract relevant logs from the production environment/database to identify code exceptions or code breaks.
- Escalate tickets to L3 based on the severity level for identifying root-cause analysis and code changes
- Ensure tickets are resolved as per allotted client SLA period
- Strong technical skills with 2 or more years’ experience in Unix/Linux, Docker, UI/middleware integration, Oracle SQL database, Windows Services, API testing, Postman etc
- Strong problem-solving skills with good communication skills, ability to work under pressure with a high sense of urgency.
- Experience working in FinTech.
- Proactive, self-driven, and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.
Job Details
TreeHouse ExaTex Private Limited
TreeHouse Consultancy is an information technology solutions company that provides high-end IT solutions for individual needs of its customers, both in the public as well as the private sector. The individuals behind TreeHouse Consultancy consist of a team of professionals well-versed in the field of information technology; they possess several decades of combined experience in the Industry. The ultimate aim of TreeHouse Consultancy is to provide exceptional customer service and achieve high customer satisfaction rates.
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