Posted May 29, 2018 5 views
Overview:
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Job functions:
· Generate sales leads.
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Recommend potential products or services to management by collecting customer information and analyzing customer needs.
· Prepare product or service reports by collecting and analyzing customer information.
· Contribute to team effort by accomplishing related results as needed.
· Manage large amounts of incoming calls.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships of trust through open and interactive communication.
· Meet personal/team sales targets and call handling quotas.
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
· Keep records of customer interactions, process customer accounts and file documents.
· Go the extra mile to engage customers.
· Resolve customer complaints via phone, email, mail or social media.
· Use telephones to reach out to customers and verify account information.
· Advise on company information.
· Act as the company gatekeeper.
· Handle product recalls.
· Attempt to persuade customer to reconsider cancellation.
· Sell products and services.
· Work with customer service manager to ensure proper customer service is being delivered.
· Compile reports on overall customer satisfaction.
· Resolve customer complaints via phone, email, mail or social media.
Requirements:
· Proven customer support experience.
· Track record of over-achieving quota.
· Strong phone contact handling skills and active listening.
· Familiar with CRM systems and practices.
· Customer orientation and ability to adapt/respond to different types of characters.
· Excellent communication and presentation skills.
· Ability to multi-task, prioritize and manage time effectively.
· Bachelor’s degree or equivalent.
Work Hours:
· 9am – 6pm
· 6 days a week
Salary + Commission:
· Rs 25000 – Rs 30000
Job Details
Treet Group of Companies
Treet Group of Companies
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