Posted Nov 04, 2019 1 views
Maintaining company Accounts, Invoices for FBR , and Managing Web Based Customer Support.
Candidates with experience are encouraged to apply.
Specific Tasks
- Maintaining Company Accounts
- Maintaining Web based Customer services
- Full time or Part time job
Job Details
Tricom Pvt. Ltd
In today?s economy, customers make the corporate world go round. So,if ones it has to be answered with the same high standard no matter,where the call may originate from or to where it is delivered.If this is to happen those Agents answering the telephone, their Managers and Supervisors must possess the skills necessary to produce excellent calls consistently especially when they are under pressure or when things are going wrong. TRICOM are committed to helping our clients stay on the leading edge of their business by taking a practical approach based on hard evidence.We do not aim to produce research data or interesting training workshops,we are in the business of providing a return on the investment made and tangible results. TRICOM International is proud to present its legacy and loyally not just like any other call center but more of a research company aiming to increase functional performance and customer satisfaction for you and your customers. The TRICOM philosophy is based on three elements.The first is our relationship with you. Second is our relationship with our employees.The third is our relationship with your customers.We believe that our relationship with you should be that of a partnership.Within that framework each member of the TRICOM Team is dedicated to providing the ultimate in Customer Satisfaction. Customer Satisfaction does not occur by chance, there are strict ethics that govern the performance of each TRICOM member. All our standards are based on Customer needs. Our TRICOM Team consider themselves partners rather than employees.Our organizational structure is respect based with the skills and aptitudes of each Team Member being utilized where they can have maximum impact for you and your clients. The most important relationship is ours and your customer?s.If they are happy, you will be satisfied, if you and satisfied, we accomplish our goals.To ensure that we provide a consistent level of excellence we have stringent processes of Quality Assurance including ISO9001 certification. Our Approach TRICOM has a unique approach to the development of Call / Data Quality - Customer Service and the maximization of tangible opportunities. The three component of the organization based on extensive research provide support in the following areas: Call / Data Monitoring and Analysis: -Scoring Calls -Objective Measurement -Objective and Impartial Feedback -Recording and Assessment of Live Data -Real Time Data -Web Based Access {C.R.M.} -Ability to produce tailored reports efficiently and quickly -Diversified Research Team. Benchmarking: -Objective Analysis of Service Delivery -Comparison to Competitors -Identification of Strengths -Actionable Feedback -Research oriented mind-set -Global Perspective Training: -Research Based -Practical -Actionable -Results Orientated -Multi Lingual Training team
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