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General Manager Engineering / Production

Needs to oversee the production, installation and after sales services of Genrerators and Solar Systems. Responsible for the prodiction, maintenance and correction of products that have been sold.Offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service Manager must be possessed of excellent analytical and problem-solving skills. He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased.

Responsibilities.

Meets the deadlines and quality checks for production of Diesel Generator Sets
Responds to customer complaints
Evaluates and resolves problems of the customer
Assists in installing the equipment
Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
Works alongside with technical sales engineers
Offers customer training for the product
Repairs, tests, and maintains equipment monitors the performance of the product
Maintains product manuals
Provides customers with regular reports and feedback on their service requests
Train the service staff enhancing their product knowledge and tactfully handle customer inconveniences, misunderstandings, and complaints.
Ensure that customer inconveniences, misunderstandings, and complaints are dealt with fairly and quickly.
Make every reasonable effort to make the service experience as pleasant as possible for the customer.
Develops and maintains relations with customers reports common
Makes recommendations to maintenance technicians and offers feedback on product development features and functions.

Skills

Project Team Management Achieving Results Managing Deadlines Timeline Development Customer Satisfaction Management

Job Details

Industry:

Engineering

Functional Area:

Engineering

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

M.A Jinnah Road, Karachi, Pakistan

Gender:

Male

Age:

40 - 50 Years

Minimum Education:

Bachelors

Degree Title:

BE Electrical / Mechanical, Btech Electrical / Mechanical

Career Level:

Experienced Professional

Experience:

10 Years - 20 Years (Relevant experience in Generators / Solar industry)

Apply Before:

Jul 29, 2022

Posting Date:

Jun 28, 2022

Tricom Power

Engineering · 11-50 employees - Karachi

TRICOMPOWER is an upcoming leader in the power solution industry. We are the authorized distributor for Generac Power Systems in Pakistan. TRICOMPOWER with its head office in Karachi has multiple display centers in Karachi along with its regional office in Lahore.

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