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Manager Service

Manager Service responsible for the maintenance and correction of products that have been sold.Offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service Manager must be possessed of excellent analytical and problem-solving skills. He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased.

Responsibilities.

Responds to customer complaints
Evaluates and resolves problems of the customer
Assists in installing the equipment
Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
Works alongside with technical sales engineers
Offers customer training for the product
Repairs, tests, and maintains equipment, monitors the performance of the product
Maintains product manuals
Provides customers with regular reports and feedback on their service requests
Train the service staff enhancing their product knowledge and tactfully handle customer inconveniences, misunderstandings, and complaints.
Ensure that customer inconveniences, misunderstandings, and complaints are dealt with fairly and quickly.
Make every reasonable effort to make the service experience as pleasant as possible for the customer.
Develops and maintains relations with customers reports common
Makes recommendations to maintenance technicians and offers feedback on product development features and functions.

Skills

Problemn Solving Skills Sweeping Knowledge Medical Entry British Accents

Job Details

Industry:

Engineering

Functional Area:

Engineering

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Shikarpur Colony, Karachi, Pakistan

Gender:

Male

Age:

30 - 40 Years

Minimum Education:

Bachelors

Degree Title:

Bachelors in Mechatronics/ Electrical /Mechanical

Career Level:

Experienced Professional

Minimum Experience:

5 Years

Apply Before:

Dec 06, 2020

Posting Date:

Nov 06, 2020

Tricom Power

Engineering · 11-50 employees - Karachi

TRICOMPOWER is an upcoming leader in the power solution industry. We are the authorized distributor for Generac Power Systems in Pakistan. TRICOMPOWER with its head office in Karachi has multiple display centers in Karachi along with its regional office in Lahore.

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