Posted May 08, 2026 161 views
Tufail Multichem Industries Ltd. is seeking a dedicated Sales & Recovery Officer with a strong background in credit risk assessment, negotiation, and effective debt recovery techniques. The successful candidate will play a critical role in maintaining and improving the companys financial health by managing outstanding accounts and enhancing customer relationships. This position requires a minimum of four years of experience, particularly in the chemical and textile industries, and a proven ability to communicate clearly and resolve conflicts efficiently. The officer will work independently without team management responsibilities but will collaborate closely with various departments to achieve company sales and recovery objectives.
The role demands an individual who is proactive and skilled in assessing credit risk, negotiating payment plans, and applying appropriate recovery methods tailored to each client's circumstances. Building and sustaining strong customer relationships through excellent communication and conflict resolution skills is essential. The Sales & Recovery Officer is responsible for ensuring timely recovery of dues while upholding the company's reputation and customer satisfaction. This position is ideal for someone with a bachelors degree and robust experience in sales and recovery techniques within relevant industry sectors.
Responsibilities
- Conduct thorough credit risk assessments for new and existing customers to determine creditworthiness and establish appropriate credit limits.
- Develop and implement effective debt recovery strategies to recover outstanding payments in a timely manner while maintaining positive customer relationships.
- Negotiate payment arrangements and settlements with customers facing financial difficulties in a professional and tactful manner.
- Maintain accurate records of all communication with customers regarding sales and recovery activities, documenting all agreements and payment plans.
- Collaborate with sales, finance, and legal departments to address overdue accounts, resolve disputes, and escalate issues when necessary.
- Monitor customer accounts regularly to identify potential risks or non-payment trends and take proactive measures to mitigate financial losses.
- Communicate effectively with clients, understanding their concerns and providing suitable solutions to manage and resolve conflicts related to payments.
- Prepare reports on recovery status, credit risks, and outstanding balances to support management in decision-making.
- Stay updated on industry trends, regulations, and best practices related to credit risk and recovery in the chemical and textile sectors.
- Ensure compliance with company policies and legal requirements in all sales and recovery activities.
- Support the enhancement of customer relationship management processes to improve customer satisfaction and retention during the debt recovery process.
- Work independently to manage a portfolio of accounts without direct supervision or team management duties, demonstrating initiative and accountability.
Skills
Tufail Multichem Industries Ltd.
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