Posted Sep 23, 2022 283 views
Call Center Agent (Restaurant Field)
We are looking for an energetic and enthusiastic candidate (Female) holding 1-2 years’ experience in the Restaurant domain. The candidate will be responsible for taking calls (taking orders) and followup calls till delivery of food and for getting feedback from customers.
Requirements
- Knowledge of customer service principles and processes
- Relevant product knowledge
- Experience in restaurant would be preferred·
- Basic business administration knowledge
Skills and Competencies
- Excellent communication skills (English & Urdu)
- Customer service orientation
- Patience
- Adaptability
- Initiative
- Persuasiveness
- Stress tolerance
- High energy level
- Integrity
- Must be flexible for doing evening/ night shift
Job Description:
- To take calls/ chat correspondence directly with customers related to order taking and respective queries.
- To evaluate calls according to the set parameters/ SOPs’
- To maintain track of calls
Job Details
Twice Da Spice
..
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