(total positions:
1, posted on: September 28, 2022)
Make frequent surprise visits to the branches to review operations, record and identify and fill gaps by providing day to day support.
Responsible for manpower planning, transfers, and recruitment of quality operations staff, build capacity of Operations staff to undertake the operations as per procedures.
Provide guidance and direction in implementation, execution of existing and new SOPs.
Minimize the operational risk, by strong follow up with the branches and strengthening internal controls.
Ensure compliance with internal policies and procedures as well as regulatory requirements.
Coordination with HO staff for resolution of operational issues pertaining to area and branches etc.
Responsible to manage operations through offsite and onsite reviews, bring improvement in audit reports, ensure compliance in respective branches.
Ensure delivery of best services, bring efficiency, and improve quality of operations in branches.
Collection, compilation and provisioning of data from branches for reporting to Head office