Job Description

(total positions: 1, posted on: September 28, 2022)

• Make frequent surprise visits to the branches to review operations, record and identify and fill gaps by providing day to day support.
• Responsible for manpower planning, transfers, and recruitment of quality operations staff, build capacity of Operations staff to undertake the operations as per procedures.
• Provide guidance and direction in implementation, execution of existing and new SOPs.
• Minimize the operational risk, by strong follow up with the branches and strengthening internal controls.
• Ensure compliance with internal policies and procedures as well as regulatory requirements.
• Coordination with HO staff for resolution of operational issues pertaining to area and branches etc.
• Responsible to manage operations through offsite and onsite reviews, bring improvement in audit reports, ensure compliance in respective branches.
• Ensure delivery of best services, bring efficiency, and improve quality of operations in branches.
• Collection, compilation and provisioning of data from branches for reporting to Head office

Required Skills