Timings : 12pm - 8pm
• Evaluate Engineers in order to allocate the correct resources onsite for respective tasks.
• Maintain a folder of all CVs and training materials for the resources.
• Give proper training to techs before their dispatch.
• Assist onsite engineers in successful completion of tasks to meet service level agreement.
• Respond to client requests regarding tasks in timely and accurate manner.
• Maintain spreadsheets and on-time report delivery of the tasks.
• Assist project team in planning and implementation of special projects.
• Assist in preparing technical and functional documentations as per need.
• Prioritize incoming mails and reply to technical inquiries.
CCNA/MCSA Certified will be preffered.