We are looking for skilled male/female staff to join our teams of CSRs/TSRs on Inbound/Outbound projects. If you think you can work up to the mark and are enthusiastic to work in an environment that molds you into professional, apply here. Handsome salary package is being offered to the deserving candidate.
As the customer service officer, you will:
- Meet and greet clients and customers
- Respond to internal and external enquiries via email and phone.
- Manage customer order entries
- Provide customers with quotes and product knowledge
- Perform general administration tasks
- We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
The successful candidate will also have:
- Excellent communication skills
- A warm, approachable manner
- Extensive experience using MS office software
- Experience using database management system
Please Note: Location of Job is Bahria Town lahore