This position is accountable for compliant growth in market share through acquisition, deepening existing relationships and cross sell for all products.
The incumbent is the face of the branch, and leads the branch staff to address customer’s service and transactional needs as defined in the Branch Model Transaction matrix.
Perform/ lead assigned staff in conducting financial and non-financial transactions as per the roles defined in the Branch Model Transaction matrix
Identify and follow up on business acquisition opportunities, and managing a prospects list in the branch’s catchment area
Identify and follow up on cross sell leads identified during daily transaction handling
Managing, Coaching, & mentoring of staff to achieve above median score for the branch on the Customer Services score card;