Service Ambassador

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

Job Duties and Responsibilities:

Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
Maintain friendly interaction with the customers waiting to be served at the branch counters.
Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
End to end customer complaints management as per defined guidelines.
Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.

Communications And Working Relationships:

Internal: Branches, District, Region, Cluster and staff from cross functional units of the bank
External: Walk-in customers both New/ Existing and Auditors

Skills

Handle Stressful Situations Ability to Maintain Professionalism Promote a Positive Image of the Bank Microsoft Office Suite or Similar Communication and Interpersonal Skills

Job Details

Job Channel:

Women Jobs

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Branch Banking

Job Location:

All Cities, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Apr 30, 2024

Posting Date:

Mar 29, 2024

United Bank Limited (UBL)

Banking/Financial Services · 301-600 employees -

United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.