Customer Service Representative

Urban Galleria Unverified

Lahore , Pakistan

Posted Jul 02, 2020 244 views

PKR. 25,000 - 30,000/Month

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Job Description

We are hiring a Customer Service Representative to join our team at Urban Galleria. To fulfill this role, you will be asked to build sustainable customer relationships, manage customer queries and complaints across a number of communication channels and generate sales leads with maximum efficiency.

Customer Service Representative Responsibilities:

  • Manage incoming calls, customer queries, and complaints across various channels.
  • Generate sales leads
  • Process orders, modifications, and escalate complaints across a number of communication channels.
  • Maintaining sustainable, empathetic and professional relationships with customers through interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Meet personal/customer service team sales targets and call handling quotas

Job Requirements

  • Excellent communication and interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with CRM systems and practices

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 16, 2020
Posting Date:
Jul 02, 2020
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Urban Galleria

Architecture/Interior Design · 1-10 employees - Lahore

Urban Galleria is online Decor & Furniture store in Pakistan. Our office Located at Ali Zeb Road، 31, Block B3 Block B 3 Gulberg III, Lahore, Punjab. Our Office working hours from 10Am to 7PM.

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