Posted Jun 22, 2022 202 views
Office Based Job Position
Urbranch - Ecommerce Sellers & Service Providers
Young Energetic Souls of Faisalabad!
We are hiring a customer service representative to manage customer queries and complaints on ecommerce platforms (Ebay, Amazon). You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.
RESPONSIBILITIES
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Concession of the customers' troubles by recommendation of products, services or procedures
- Evaluation of the systems' problems to recommend enhancements
REQUIREMENTS
- Degree in IT, Linguistics or other related technical field
- English Language Proficiency (Mandatory)
- At best, practical help desk or customer support experience
- High customer and service orientation
- Well developed communication and analytical skills
- Good knowledge of the operating systems and relevant hard- or software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations
Skills
Job Details
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