We are seeking a Customer Support Representative to join our team to provide exceptional customer service for our Etsy/eBay platform users. The ideal candidate will be responsible for answering customer inquiries via phone, email, and live chat to ensure a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries promptly via phone, email, and live chat
  • Provide accurate and timely information to customers regarding product inquiries, order status, and shipping information
  • Resolve customer complaints and concerns in a timely and professional manner
  • Document customer interactions and inquiries in our customer management system
  • Collaborate with other team members to ensure customer satisfaction
  • Stay up-to-date with product knowledge, policies, and procedures
  • Meet or exceed customer service targets and KPIs


  • 1+ years of experience in a customer service role, preferably in an e-commerce environment
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and the ability to think on your feet
  • Familiarity with Etsy/eBay platform features and policies
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Ability to work independently and as part of a team
  • Proficient in using computer systems and software applications
  • Attention to detail and accuracy

Preferred qualifications:

  • Knowledge of e-commerce industry trends and best practices
  • Fluency in a second language
  • Bachelors in English literature is a plus
  • Please note this is office based job

Salary: The salary for this position is dependent on experience and qualifications.

If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please submit your application today.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
G.T Road Gujranwala., Gujranwala, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 05, 2023
Posting Date:
Mar 06, 2023

US Clothing

E-Commerce / E- Business · 11-50 employees - Gujranwala


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