Customer Support Specialist

US Mobiles Verified

Multiple Cities, Pakistan

Posted Sep 14, 2018 1167 views

PKR. 70,000 - 150,000/Month

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Job Description

As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile. You will not only be responsible for providing world-class assistance, but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function. Our customer services have been recognized as being one of the best in the industry. So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job. We offer a lucrative salary package as well as a comfortable environment. Just so we're clear, this is NOT a sales oriented job. It DOES have rotational shifts between Evenings and Nights.  Also, it helps a lot, if you're a little tech savvy and familiar with how operating systems for cellular/mobile devices work.

Responsibilities:

  • Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
  • Customer Service Analysis - collect customer support requests and provide End-to-End Support.

Qualifications:

  • 2+ years in customer service or developing support material
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications Skills
  • Native or bilingual spoken and written English Skills
  • Natural self-starter

Perks:

  • Medical
  • Pick & Drop
  • Free Meal
  • EOBI
  • Free Snacks
  • Unlimited Coffee/Tea
  • Free Working Environment

Job Details

Industry:
BPO
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Customer Services
Job Location:
Gender:
No Preference
Age:
18 - 34 Years
Minimum Education:
Secondary School Certificate/Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 10 Years
Apply Before:
Oct 14, 2018
Posting Date:
Sep 14, 2018
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US Mobiles

BPO · 11-50 employees - Islamabad, Rawalpindi

CSS - Customer Success Solutions (Previously known as Infinitronics Pvt Ltd) is the premier customer services solution provider for providing support to leading businesses overseas. We are known to provide the best end to end support for our clients, ranging from basic customer support to advanced l ...Read More

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