Posted Oct 06, 2021 2 views
We are looking for a customer support executive, who must have an interest & passion in online games.
Customer Support Role responsibilities include resolving customer queries, recommending guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Requirements:
• Overseeing the customer service process.
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Interest in online gaming.
• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities.
• Gather customer feedback and share it with our developing team.
• Problem-solving skills.
• Multi-tasking abilities.
• Ability to handle stress.
CS Requirements:
• BCS, BCE, BSIT, BSSE.
• A minimum of 1-2 years of experience in CS or a related field.
• Written and verbal communication skills
Perks & Benefits:
• Market competitive salary.
• Annual Bonus.
• Family Health Insurance including maternity allowance.
• Birthday Celebrations
• EOBI benefit
• Almost 1 month of paid Leaves including annual leaves
• Company-sponsored Certifications
• Employee referral bonus
• Interest-free Loan assistance
Job Details
Vaival Technologies
In over seven successful years of business and with the help of 90+ fantastic team members Vaival has perfected its sole dedication: to deliver Offshore Agile Software Development Teams. We have worked with businesses of all types and sizes from all around the world, from independent startups and agencies to software product development companies, enterprise ventures, and much more. They all came to Vaival with a simple request – to simplify their outsourcing experience, reduce their costs and lower time-to-market – and they were all delighted with what we helped them do.
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