Customer Care Representative - Pashto

Your primary responsibility is to provide exceptional service and support to customers. You will act as the face of the company, ensuring that customers have a positive experience with every interaction. Your duties will include:

Responding to Inquiries:
- Answer customer questions via phone, email, chat, or social media.
- Provide accurate information about products, services, and company policies.
Handling Complaints:
- Address customer complaints with empathy and patience.
- Investigate issues, troubleshoot problems, and provide timely resolutions.
Processing Orders and Requests:
- Assist customers with placing orders, processing returns, and managing exchanges.
- Ensure all requests are handled efficiently and accurately.
Updating Customer Accounts:
- Maintain and update customer records in the company’s database.
- Ensure that all customer information is current and accurate.
Following Up:
- Conduct follow-up communications to ensure customer satisfaction.
- Confirm that issues have been resolved to the customer’s satisfaction.
Providing Product and Service Guidance:
- Offer recommendations based on customer needs and preferences.
- Upsell additional products or services when appropriate.
Collaborating with Other Departments:
- Work closely with other teams, such as sales, technical support, and shipping, to resolve customer issues.
- Communicate customer feedback to relevant departments for improvement.
Managing Multiple Channels:
- Handle customer interactions across multiple channels, including phone, email, live chat, and social media platforms.
Achieving Performance Goals:
- Meet or exceed individual and team performance metrics, such as response time, call resolution rate, and customer satisfaction scores.
Adhering to Company Policies:
- Follow all company procedures and guidelines, including privacy and data protection standards.
- Stay informed about product updates, promotions, and company changes.
Continuous Improvement:
- Participate in training and development programs to improve skills and stay updated on best practices.
- Provide suggestions for improving customer care processes and enhancing the customer experience.

By fulfilling these responsibilities, you will contribute to creating a positive and supportive environment for customers, helping to build strong relationships and foster brand loyalty.