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Job Description

The Customer Support Specialist will provide support for customers by answering inbound calls or calling back the customers,  responding to support tickets, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.

Main Responsibilities:

  • Attend customer calls, prioritizes and responds to customer issues by phone, email and remote support tools.
  • Trouble shot and resolves customer technical issues to the customer’s satisfaction
  • Escalate un-resolved issues to higher technical team for solution of the cases or development as needed.
  • Utilizes product knowledge to describe functions, features and details to customers over the phone.
  • Performs other administrative duties and special projects associated with Customer and Technical support.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
People's Colony No 2, Faisalabad, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jun 14, 2018
Posting Date:
May 15, 2018
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Vector Coder

Information Technology · 1-10 employees - Faisalabad

Vector Coder provides innovative web & mobile solutions to offshore clients Since 2005. We have very good understanding and experience of developing complicated and user friendly applications / software. We have qualified and experienced IT professionals and software engineers who have worked in t ...Read More

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