Posted Feb 14, 2020 14 views
Responsibilities
- Assist Manager in planning and executing customer service functions.
- Plan, coordinate and assign daily workload to customer service team
- Monitor and maintain store inventory
- Supervise team in providing excellent and outstanding services to customers.
- Ensure that team addresses customer inquiries and concerns promptly and professionally.
- Assist in resolving employee concerns and developing customer focused environment.
- Organize job training to team to meet departmental objectives.
- Ensure that the team follows company policies and procedures
- Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
- Resolve escalated and complex customer issues on-time.
- Provide back-up assistance to team members when needed.
- Deliver world class services to ensure customer satisfaction.
- Anticipate customer needs and deliver timely response to meet their expectations.
- Identify and resolve problems that affect customer service quality and efficiency.
- Recommend best practices to meet service level agreements and improve customer satisfaction.
- Handle high volumes of customer calls and should work well under pressure.
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
Skills
Job Details
Vehicle Tracking Pvt Ltd
Vehicle Tracking (Pvt.) Ltd. was founded with the sole aim of offering safety solutions to individual car owners and a much required relief to the Banking Industry, Leasing Institutions and Insurance Sector. V-Tracking brings unmatched expertise and surveillance facilities by utilizing SMS, GPRS and Voice Communication platforms that enable real time tracking. Vehicle Tracking Pvt. Ltd. was awarded VTS license by Pakistan Telecommunication Authority in August 2004. We specialize in integration of our customized in-house software solution with our clients. We ensure inexpensive, yet completely reliable and fluent communications for efficient vehicle tracking. Our packages include; V-Chase, V-Trace & V-Fleet. We put our knowledge and expertise to use by providing a service that not only minimizes the risk of theft but most importantly give our customers a peace of mind.
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